How self-service web portals can take the drudgery (and delay) out of customer call centres and council contractor collaboration.

Large council IT departments are traditionally slow to move into cloud solutions as they are hampered by their large out of date Enterprise-wide Resource Planning (ERP) systems that have been extensively customized, making it difficult to upgrade without re-applying expensive extensive modifications.

Many of the major commercial waste collection contractors who supply contract services to councils are also struggling to implement upgrades to their internal information management systems as their IT departments grapple with web access, Big Data, mobile data and automated data capture systems revolution.

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